I am writing this letter as a humble note of appreciation for the outstanding customer service provided by Ms. Valarie Samuels. She has been able to provide timely and helpful advice each time we spoke. Her due diligence allowed her to have the answers to questions that were already on my mind. Being a busy working mother, there were times where I urgently required information, and Ms. Samuels came through each time. Ms. Samuels was extremely attentive and she listened to all my concerns with a great deal of patience. 

Ms. Samuelss ability to provide resolutions quickly exceeded my expectations. I would like to sincerely say thank you for your kindness and your service. Your work has been greatly appreciated. Every time I called, you answered, for every task I had on my list, you completed. Such a commitment to great customer service is to be commended. Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale. Ms. Valarie Samuels’ professionalism and ability to get to the bottom of the situation quickly exceeded my expectations. 

She has a caring approach and she is a true professional. Please accept my gratitude towards her and her speedy and efficient services. Her professionalism and superlative skills are truly an asset. I appreciate all the hard work you have done and I look forward to recommending your services. 

Sincerely, 

Theresa Harris
President